Refund & Returns Policy

Refund & Returns Policy

Last updated: September 30, 2026

At HITPERFUMES, your satisfaction is our priority. Please read our returns and refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unopened and unused in its original packaging
  • The return request is made within 7 days of delivery
  • Proof of purchase (order number or receipt) is provided

Due to the nature of fragrance products, we are unable to accept returns on opened or used perfumes unless the item is defective or incorrect.

2. Non-Returnable Items

  • Opened or used perfumes
  • Items marked as final sale or non-returnable at the time of purchase
  • Gift cards

3. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@hitperfumes.com with:

  • Your order number
  • A clear photo of the item and packaging

We will arrange a replacement or full refund at no additional cost to you.

4. How to Initiate a Return

  1. Email us at support@hitperfumes.com with your order number and reason for return
  2. Wait for our team to confirm your return request
  3. Ship the item back to the address provided by our team
  4. Once received and inspected, your refund will be processed

5. Refund Processing

Approved refunds will be credited to your original payment method within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

6. Contact Us

For any questions about returns or refunds, please reach out to us at:
Email: support@hitperfumes.com