We're finalizing the specific details of this policy (return window, refund timeline, and similar values). The structure below reflects how returns will work at Hit Perfumes; any bracketed detail is still being confirmed. If you need help with an order right now, please contact us and we'll take care of it directly.
Return Eligibility
Most unopened, unused fragrances in their original packaging are eligible to be returned within a set window of delivery. The exact number of days for that window is still being finalized and will be published here once confirmed.
Used or Opened Fragrances
Because fragrance is a personal-care product, opened or used items are generally not eligible for return unless the product arrived damaged or incorrect. If you're unsure whether your item qualifies, reach out and we'll advise on your specific order.
Damaged or Incorrect Items
If your order arrives damaged, or if you received a different product than what you ordered, contact us with your order number and a photo of the item. We'll work with you to make it right.
How to Request a Return
To start a return, contact our team with your order number and the reason for the return. We'll confirm your eligibility and next steps by email.
Refund Processing
Once a return is received and inspected, we'll notify you of the outcome by email. Approved refunds are issued to your original payment method. Processing time on our end, and how long it then takes to appear on your statement, can vary — a specific timeline will be confirmed and added here.
Original & Return Shipping Costs
Whether original shipping charges and return shipping costs are refundable depends on the reason for the return (for example, a damaged or incorrect item is treated differently than a change of mind). This will be clarified here once finalized.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. We can only cancel orders that haven't already been processed for shipment.
Questions?
For anything related to a return, refund, or cancellation, get in touch and include your order number so we can help quickly.